“Your House – Your Rules” Policy

“…TheGM was created by hosts and understands the many challenges involved from personal experience. This allows for better addressing of the problems of the host compared to our competitors. We assign a massive value to the needs and opinions of local hosts listed on our platform in recognition of their importance within TheGM Society…”

“Your House- Your Rules”. This is the unquestionable right of every host on  TheGM. We never ask you why you have or have not accepted a booking request or penalise you for doing so. We consider the statements false and not acceptable within TheGM Society. We have no doubt that TheGM hosts are decent, honest, and reliable members of TheGM society who are directed by goodwill and put all the efforts into achieving the highest possible guest satisfaction.

Professional manner of TheGM’s hosts is their distinctive features. Knowing how to reach satisfaction levels is the distinctive feature of TheGM’s hosts. The understanding requires further clarification: any business relationship typically involves the relationship between three sides: buyer (guest), sellers (host), and intermediates (TheGM). How successful the last two are in satisfying the needs and desires of the first one will determine the overall success of the business enterprise. Thus, the success of hosts and TheGM ultimately depends on the satisfaction of the end consumer-the guest.

Thus, the efforts should be directed toward this one single objective. Part of the effort is a conscious willingness of a host to perform its role or employing the right attitude in the equation and perform it at the highest possible level. Often, the role comes quite close to the role of “room service”. Bearing in mind the involved financial incentive for the hosts this should be accepted consciously and willingly in a professional manner.

The key here is in the understanding the guests are those who trusted you with possibly the most treasurable time of their lives – their holidays, seeing in you the hosts who can be trusted. We are sure that all of us in this society are wise enough to bear this obligation proudly and carefully allowing for mutual benefits.

Thus, “Your house- your rules” policy should be seen and interpreted within the wider context of rights and obligations of each member of TheGM Society. The satisfaction of the final customer is the key and should be understood and accepted as another cornerstone of TheGM Society.

While it might be easy to formulate in theoretical postulates, achieving them might not always be so straightforward. Often, commercial interest does not go in line with moral ones. For this point, we believe that all the members will benefit more from the harmonious long-term relationship rather than reaping the short-term benefits. A sense of belonging, of being accepted and surrounded by likeminded people is the added benefit of the harmonious relationship adding even more value to the financial benefits.

“…Often, commercial interest does not go in line with moral ones. For this point, we believe that all the members will benefit more from the harmonious long-term relationship rather than reaping the short-term benefits…”